[Bug]: Encryption app is enabled, but your keys are not initialized. Please log-out and log-in again. (upgrade 30.0.6 to 31)

[eckonator]

⚠️ This issue respects the following points: ⚠️

• This is a bug, not a question or a configuration/webserver/proxy issue.
• This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
• Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
• I agree to follow Nextcloud's Code of Conduct.

Bug description

After upgrade from Nextcloud 30.0.6 to 31.0.0 i got this error after login on WebGui:

Encryption app is enabled, but your keys are not initialized. Please log-out and log-in again.

Login and logout with different browsers doesn't change anything. Files not visible because of broken decryption. I think this is a bug in version 31.0.0.

Please help

Steps to reproduce

• upgrade nextcloud from 30.0.6 to 31
• login as admin on webgui

Expected behavior

working decryption after user login

Nextcloud Server version

31

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.2

Web server

Apache (supported)

Database engine version

MariaDB

Is this bug present after an update or on a fresh install?

Upgraded to a MAJOR version (ex. 31 to 32)

Are you using the Nextcloud Server Encryption module?

Encryption is Enabled

What user-backends are you using?

• Default user-backend (database)
• LDAP/ Active Directory
• SSO - SAML
• Other

Configuration report

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "***REMOVED SENSITIVE VALUE***"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "overwrite.cli.url": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "31.0.0.18",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "logtimezone": "UTC",
        "installed": true,
        "theme": "",
        "loglevel": 3,
        "maintenance": false,
        "integrity.check.disabled": false,
        "allow_user_to_change_mail_address": "",
        "encryption.legacy_format_support": false,
        "encryption.key_storage_migrated": false,
        "mail_sendmailmode": "pipe",
        "maintenance_window_start": 100,
        "default_phone_region": "DE",
        "data-fingerprint": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpmode": "smtp",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "465",
        "mail_smtptimeout": 10,
        "mail_smtpsecure": "ssl",
        "mail_smtpauthtype": "LOGIN",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauth": 1,
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "memcache.local": "\\OC\\Memcache\\APCu",
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 6379
        },
        "forbidden_filename_basenames": [
            "con",
            "prn",
            "aux",
            "nul",
            "com0",
            "com1",
            "com2",
            "com3",
            "com4",
            "com5",
            "com6",
            "com7",
            "com8",
            "com9",
            "com\u00b9",
            "com\u00b2",
            "com\u00b3",
            "lpt0",
            "lpt1",
            "lpt2",
            "lpt3",
            "lpt4",
            "lpt5",
            "lpt6",
            "lpt7",
            "lpt8",
            "lpt9",
            "lpt\u00b9",
            "lpt\u00b2",
            "lpt\u00b3"
        ],
        "forbidden_filename_characters": [
            "<",
            ">",
            ":",
            "\"",
            "|",
            "?",
            "*",
            "\\",
            "\/"
        ],
        "forbidden_filename_extensions": [
            " ",
            ".",
            ".filepart",
            ".part"
        ]
    }
}

List of activated Apps

Enabled:
  - activity: 4.0.0
  - app_api: 5.0.2
  - bruteforcesettings: 4.0.0
  - calendar: 5.1.0
  - circles: 31.0.0-dev.0
  - cloud_federation_api: 1.14.0
  - comments: 1.21.0
  - contacts: 7.0.0
  - contactsinteraction: 1.12.0
  - dashboard: 7.11.0
  - dav: 1.33.0
  - encryption: 2.19.0
  - federatedfilesharing: 1.21.0
  - federation: 1.21.0
  - files: 2.3.1
  - files_downloadlimit: 4.0.0
  - files_external: 1.23.0
  - files_pdfviewer: 4.0.0
  - files_reminders: 1.4.0
  - files_sharing: 1.23.1
  - files_trashbin: 1.21.0
  - files_versions: 1.24.0
  - firstrunwizard: 4.0.0
  - logreader: 4.0.0
  - lookup_server_connector: 1.19.0
  - nextcloud_announcements: 3.0.0
  - notifications: 4.0.0
  - oauth2: 1.19.1
  - password_policy: 3.0.0
  - photos: 4.0.0-dev.1
  - privacy: 3.0.0
  - profile: 1.0.0
  - provisioning_api: 1.21.0
  - recommendations: 4.0.0
  - related_resources: 2.0.0
  - serverinfo: 3.0.0
  - settings: 1.14.0
  - sharebymail: 1.21.0
  - support: 3.0.0
  - survey_client: 3.0.0
  - systemtags: 1.21.1
  - text: 5.0.0
  - theming: 2.6.1
  - twofactor_backupcodes: 1.20.0
  - updatenotification: 1.21.0
  - user_status: 1.11.0
  - viewer: 4.0.0
  - weather_status: 1.11.0
  - webhook_listeners: 1.2.0
  - workflowengine: 2.13.0
Disabled:
  - admin_audit: 1.21.0
  - files_rightclick: 0.15.1 (installed 1.6.0)
  - files_texteditor: 2.15.1 (installed 2.15.1)
  - suspicious_login: 9.0.1
  - twofactor_nextcloud_notification: 5.0.0
  - twofactor_totp: 13.0.0-dev.0
  - user_ldap: 1.22.0

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

"File":"/var/www/nextcloud/apps/encryption/lib/Session.php","Line":69,"Hint":"Private Key missing for user: please try to log-out and log-in again"},"message":"Verschl\u00fcsselung nicht bereit: Private Key missing for user: please try to log-out and log-in again","exception":{},"CustomMessage":"Verschl\u00fcsselung nicht bereit: Private Key missing for user: please try to log-out and log-in again"}}

Additional info

No response

[joshtrichards]

Can you provide the full log entry (stack trace)?

There's a chance changing your loglevel back to the default (2) may also turn up some hints as well, particularly with the same reqId.

[eckonator]

Thanks for helping, here are more information from my logfile:

{"reqId":"Hwnw2Zb6I6hLsNOMu90Q","level":3,"time":"2025-02-26T15:03:08+00:00","remoteAddr":"XX.XXX.XX.XXX","user":"user","app":"no app in context","method":"GET","url":"/remote.php/dav/files/user/path/to/movfile.MOV","message":"Couldn't re-calculate unencrypted size for files/path/to/videofile.MOV","userAgent":"Useragent","version":"31.0.0.18","exception":{"Exception":"OCA\\Encryption\\Exceptions\\PrivateKeyMissingException","Message":"Private Key missing for user: please try to log-out and log-in again","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/encryption/lib/KeyManager.php","line":384,"function":"getPrivateKey","class":"OCA\\Encryption\\Session","type":"->"},{"file":"/var/www/nextcloud/apps/encryption/lib/Crypto/Encryption.php","line":130,"function":"getFileKey","class":"OCA\\Encryption\\KeyManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Storage/Wrapper/Encryption.php","line":461,"function":"begin","class":"OCA\\Encryption\\Crypto\\Encryption","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Storage/Wrapper/Encryption.php","line":385,"function":"fixUnencryptedSize","class":"OC\\Files\\Storage\\Wrapper\\Encryption","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Files/Storage/Wrapper/Encryption.php","line":99,"function":"verifyUnencryptedSize","class":"OC\\Files\\Storage\\Wrapper\\Encryption","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Files/Storage/Wrapper/Encryption.php","line":289,"function":"filesize","class":"OC\\Files\\Storage\\Wrapper\\Encryption","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Storage/Wrapper/Wrapper.php","line":142,"function":"fopen","class":"OC\\Files\\Storage\\Wrapper\\Encryption","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/View.php","line":1210,"function":"fopen","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/View.php","line":1038,"function":"basicOperation","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/File.php","line":463,"function":"fopen","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":85,"function":"get","class":"OCA\\DAV\\Connector\\Sabre\\File","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpGet","class":"Sabre\\DAV\\CorePlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/Server.php","line":49,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Server.php","line":397,"function":"start","class":"OCA\\DAV\\Connector\\Sabre\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/appinfo/v2/remote.php","line":21,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/remote.php","line":145,"args":["/var/www/nextcloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/var/www/nextcloud/apps/encryption/lib/Session.php","Line":69,"Hint":"Private Key missing for user: please try to log-out and log-in again","message":"Couldn't re-calculate unencrypted size for files/path/to/videofile.MOV","exception":{},"CustomMessage":"Couldn't re-calculate unencrypted size for files/path/to/videofile.MOV"}}
{"reqId":"H2ixq8phsvoX2xFuqvOz","level":3,"time":"2025-02-26T15:03:08+00:00","remoteAddr":"XX.XXX.XX.XXX","user":"user","app":"no app in context","method":"GET","url":"/remote.php/dav/files/user/path/to/movfile.MOV","message":"Couldn't re-calculate unencrypted size for files/path/to/videofile.MOV","userAgent":"Useragent","version":"31.0.0.18","exception":{"Exception":"OCA\\Encryption\\Exceptions\\PrivateKeyMissingException","Message":"Private Key missing for user: please try to log-out and log-in again","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/encryption/lib/KeyManager.php","line":384,"function":"getPrivateKey","class":"OCA\\Encryption\\Session","type":"->"},{"file":"/var/www/nextcloud/apps/encryption/lib/Crypto/Encryption.php","line":130,"function":"getFileKey","class":"OCA\\Encryption\\KeyManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Storage/Wrapper/Encryption.php","line":461,"function":"begin","class":"OCA\\Encryption\\Crypto\\Encryption","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Storage/Wrapper/Encryption.php","line":385,"function":"fixUnencryptedSize","class":"OC\\Files\\Storage\\Wrapper\\Encryption","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Files/Storage/Wrapper/Encryption.php","line":99,"function":"verifyUnencryptedSize","class":"OC\\Files\\Storage\\Wrapper\\Encryption","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Files/Storage/Wrapper/Encryption.php","line":289,"function":"filesize","class":"OC\\Files\\Storage\\Wrapper\\Encryption","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Storage/Wrapper/Wrapper.php","line":142,"function":"fopen","class":"OC\\Files\\Storage\\Wrapper\\Encryption","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/View.php","line":1210,"function":"fopen","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/View.php","line":1038,"function":"basicOperation","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/File.php","line":463,"function":"fopen","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":85,"function":"get","class":"OCA\\DAV\\Connector\\Sabre\\File","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpGet","class":"Sabre\\DAV\\CorePlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/Server.php","line":49,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Server.php","line":397,"function":"start","class":"OCA\\DAV\\Connector\\Sabre\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/appinfo/v2/remote.php","line":21,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/remote.php","line":145,"args":["/var/www/nextcloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/var/www/nextcloud/apps/encryption/lib/Session.php","Line":69,"Hint":"Private Key missing for user: please try to log-out and log-in again","message":"Couldn't re-calculate unencrypted size for files/path/to/videofile.MOV","exception":{},"CustomMessage":"Couldn't re-calculate unencrypted size for files/path/to/videofile.MOV"}}
{"reqId":"Hwnw2Zb6I6hLsNOMu90Q","level":3,"time":"2025-02-26T15:03:08+00:00","remoteAddr":"XX.XXX.XX.XXX","user":"user","app":"webdav","method":"GET","url":"/remote.php/dav/files/user/path/to/movfile.MOV","message":"Verschl\u00fcsselung nicht bereit: Private Key missing for user: please try to log-out and log-in again","userAgent":"Useragent","version":"31.0.0.18","exception":{"Exception":"Sabre\\DAV\\Exception\\ServiceUnavailable","Message":"Verschl\u00fcsselung nicht bereit: Private Key missing for user: please try to log-out and log-in again","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/File.php","line":465,"function":"convertToSabreException","class":"OCA\\DAV\\Connector\\Sabre\\File","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":85,"function":"get","class":"OCA\\DAV\\Connector\\Sabre\\File","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpGet","class":"Sabre\\DAV\\CorePlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/Server.php","line":49,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Server.php","line":397,"function":"start","class":"OCA\\DAV\\Connector\\Sabre\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/appinfo/v2/remote.php","line":21,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/remote.php","line":145,"args":["/var/www/nextcloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/File.php","Line":594,"Previous":{"Exception":"OCA\\Encryption\\Exceptions\\PrivateKeyMissingException","Message":"Private Key missing for user: please try to log-out and log-in again","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/encryption/lib/KeyManager.php","line":384,"function":"getPrivateKey","class":"OCA\\Encryption\\Session","type":"->"},{"file":"/var/www/nextcloud/apps/encryption/lib/Crypto/Encryption.php","line":130,"function":"getFileKey","class":"OCA\\Encryption\\KeyManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Stream/Encryption.php","line":228,"function":"begin","class":"OCA\\Encryption\\Crypto\\Encryption","type":"->"},{"function":"stream_open","class":"OC\\Files\\Stream\\Encryption","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Stream/Encryption.php","line":156,"function":"fopen"},{"file":"/var/www/nextcloud/lib/private/Files/Stream/Encryption.php","line":131,"function":"wrapSource","class":"OC\\Files\\Stream\\Encryption","type":"::"},{"file":"/var/www/nextcloud/lib/private/Files/Storage/Wrapper/Encryption.php","line":351,"function":"wrap","class":"OC\\Files\\Stream\\Encryption","type":"::"},{"file":"/var/www/nextcloud/lib/private/Files/Storage/Wrapper/Wrapper.php","line":142,"function":"fopen","class":"OC\\Files\\Storage\\Wrapper\\Encryption","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/View.php","line":1210,"function":"fopen","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/View.php","line":1038,"function":"basicOperation","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/File.php","line":463,"function":"fopen","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":85,"function":"get","class":"OCA\\DAV\\Connector\\Sabre\\File","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpGet","class":"Sabre\\DAV\\CorePlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/Server.php","line":49,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Server.php","line":397,"function":"start","class":"OCA\\DAV\\Connector\\Sabre\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/appinfo/v2/remote.php","line":21,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/remote.php","line":145,"args":["/var/www/nextcloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/var/www/nextcloud/apps/encryption/lib/Session.php","Line":69,"Hint":"Private Key missing for user: please try to log-out and log-in again"},"message":"Verschl\u00fcsselung nicht bereit: Private Key missing for user: please try to log-out and log-in again","exception":{},"CustomMessage":"Verschl\u00fcsselung nicht bereit: Private Key missing for user: please try to log-out and log-in again"}}
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{"reqId":"P5zx7itMgwDiqLIxIjwA","level":3,"time":"2025-02-26T15:03:23+00:00","remoteAddr":"XX.XXX.XX.XXX","user":"user","app":"no app in context","method":"GET","url":"/remote.php/dav/files/user/path/to/pdffile.pdf","message":"Couldn't re-calculate unencrypted size for files/path/to/pdffile.pdf","userAgent":"Useragent","version":"31.0.0.18","exception":{"Exception":"OCA\\Encryption\\Exceptions\\PrivateKeyMissingException","Message":"Private Key missing for user: please try to log-out and log-in again","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/encryption/lib/KeyManager.php","line":384,"function":"getPrivateKey","class":"OCA\\Encryption\\Session","type":"->"},{"file":"/var/www/nextcloud/apps/encryption/lib/Crypto/Encryption.php","line":130,"function":"getFileKey","class":"OCA\\Encryption\\KeyManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Storage/Wrapper/Encryption.php","line":461,"function":"begin","class":"OCA\\Encryption\\Crypto\\Encryption","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Storage/Wrapper/Encryption.php","line":385,"function":"fixUnencryptedSize","class":"OC\\Files\\Storage\\Wrapper\\Encryption","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Files/Storage/Wrapper/Encryption.php","line":99,"function":"verifyUnencryptedSize","class":"OC\\Files\\Storage\\Wrapper\\Encryption","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Files/Storage/Wrapper/Encryption.php","line":289,"function":"filesize","class":"OC\\Files\\Storage\\Wrapper\\Encryption","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Storage/Wrapper/Wrapper.php","line":142,"function":"fopen","class":"OC\\Files\\Storage\\Wrapper\\Encryption","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/View.php","line":1210,"function":"fopen","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/View.php","line":1038,"function":"basicOperation","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/File.php","line":463,"function":"fopen","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":85,"function":"get","class":"OCA\\DAV\\Connector\\Sabre\\File","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpGet","class":"Sabre\\DAV\\CorePlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/Server.php","line":49,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Server.php","line":397,"function":"start","class":"OCA\\DAV\\Connector\\Sabre\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/appinfo/v2/remote.php","line":21,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/remote.php","line":145,"args":["/var/www/nextcloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/var/www/nextcloud/apps/encryption/lib/Session.php","Line":69,"Hint":"Private Key missing for user: please try to log-out and log-in again","message":"Couldn't re-calculate unencrypted size for files/path/to/pdffile.pdf","exception":{},"CustomMessage":"Couldn't re-calculate unencrypted size for files/path/to/pdffile.pdf"}}
{"reqId":"P5zx7itMgwDiqLIxIjwA","level":3,"time":"2025-02-26T15:03:23+00:00","remoteAddr":"XX.XXX.XX.XXX","user":"user","app":"webdav","method":"GET","url":"/remote.php/dav/files/user/path/to/pdffile.pdf","message":"Verschl\u00fcsselung nicht bereit: Private Key missing for user: please try to log-out and log-in again","userAgent":"Useragent","version":"31.0.0.18","exception":{"Exception":"Sabre\\DAV\\Exception\\ServiceUnavailable","Message":"Verschl\u00fcsselung nicht bereit: Private Key missing for user: please try to log-out and log-in again","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/File.php","line":465,"function":"convertToSabreException","class":"OCA\\DAV\\Connector\\Sabre\\File","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":85,"function":"get","class":"OCA\\DAV\\Connector\\Sabre\\File","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpGet","class":"Sabre\\DAV\\CorePlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/Server.php","line":49,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Server.php","line":397,"function":"start","class":"OCA\\DAV\\Connector\\Sabre\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/appinfo/v2/remote.php","line":21,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/remote.php","line":145,"args":["/var/www/nextcloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/File.php","Line":594,"Previous":{"Exception":"OCA\\Encryption\\Exceptions\\PrivateKeyMissingException","Message":"Private Key missing for user: please try to log-out and log-in again","Code":0,"Trace":[{"file":"/var/www/nextcloud/apps/encryption/lib/KeyManager.php","line":384,"function":"getPrivateKey","class":"OCA\\Encryption\\Session","type":"->"},{"file":"/var/www/nextcloud/apps/encryption/lib/Crypto/Encryption.php","line":130,"function":"getFileKey","class":"OCA\\Encryption\\KeyManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Stream/Encryption.php","line":228,"function":"begin","class":"OCA\\Encryption\\Crypto\\Encryption","type":"->"},{"function":"stream_open","class":"OC\\Files\\Stream\\Encryption","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Stream/Encryption.php","line":156,"function":"fopen"},{"file":"/var/www/nextcloud/lib/private/Files/Stream/Encryption.php","line":131,"function":"wrapSource","class":"OC\\Files\\Stream\\Encryption","type":"::"},{"file":"/var/www/nextcloud/lib/private/Files/Storage/Wrapper/Encryption.php","line":351,"function":"wrap","class":"OC\\Files\\Stream\\Encryption","type":"::"},{"file":"/var/www/nextcloud/lib/private/Files/Storage/Wrapper/Wrapper.php","line":142,"function":"fopen","class":"OC\\Files\\Storage\\Wrapper\\Encryption","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/View.php","line":1210,"function":"fopen","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/View.php","line":1038,"function":"basicOperation","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/File.php","line":463,"function":"fopen","class":"OC\\Files\\View","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":85,"function":"get","class":"OCA\\DAV\\Connector\\Sabre\\File","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpGet","class":"Sabre\\DAV\\CorePlugin","type":"->"},{"file":"/var/www/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Connector/Sabre/Server.php","line":49,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/lib/Server.php","line":397,"function":"start","class":"OCA\\DAV\\Connector\\Sabre\\Server","type":"->"},{"file":"/var/www/nextcloud/apps/dav/appinfo/v2/remote.php","line":21,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/var/www/nextcloud/remote.php","line":145,"args":["/var/www/nextcloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/var/www/nextcloud/apps/encryption/lib/Session.php","Line":69,"Hint":"Private Key missing for user: please try to log-out and log-in again"},"message":"Verschl\u00fcsselung nicht bereit: Private Key missing for user: please try to log-out and log-in again","exception":{},"CustomMessage":"Verschl\u00fcsselung nicht bereit: Private Key missing for user: please try to log-out and log-in again"}}

[tomashejatko]

Hello, I have same problem, very similar setup, but I am running PHP8.3, is there some useful info I can provide?
One log line that should be interesting:

{"reqId":"6TWviiZC70uk8s3jw9wr","level":3,"time":"2025-02-26T19:30:49+00:00","remoteAddr":"172.16.120.119","user":"arteal","app":"text","method":"PROPFIND","url":"/remote.php/dav/files/arteal/","message":"Private Key missing for user: please try to log-out and log-in again","userAgent":"Mozilla/5.0 (X11; Linux x86_64; rv:135.0) Gecko/20100101 Firefox/135.0","version":"31.0.0.18","exception":{"Exception":"OCA\\Encryption\\Exceptions\\PrivateKeyMissingException","Message":"Private Key missing for user: please try to log-out and log-in again","Code":0,"Trace":[{"file":"/srv/apache/arteal.net/cloud/apps/encryption/lib/KeyManager.php","line":384,"function":"getPrivateKey","class":"OCA\\Encryption\\Session","type":"->"},{"file":"/srv/apache/arteal.net/cloud/apps/encryption/lib/Crypto/Encryption.php","line":130,"function":"getFileKey","class":"OCA\\Encryption\\KeyManager","type":"->"},{"file":"/srv/apache/arteal.net/cloud/lib/private/Files/Stream/Encryption.php","line":228,"function":"begin","class":"OCA\\Encryption\\Crypto\\Encryption","type":"->"},{"function":"stream_open","class":"OC\\Files\\Stream\\Encryption","type":"->"},{"file":"/srv/apache/arteal.net/cloud/lib/private/Files/Stream/Encryption.php","line":156,"function":"fopen"},{"file":"/srv/apache/arteal.net/cloud/lib/private/Files/Stream/Encryption.php","line":131,"function":"wrapSource","class":"OC\\Files\\Stream\\Encryption","type":"::"},{"file":"/srv/apache/arteal.net/cloud/lib/private/Files/Storage/Wrapper/Encryption.php","line":351,"function":"wrap","class":"OC\\Files\\Stream\\Encryption","type":"::"},{"file":"/srv/apache/arteal.net/cloud/lib/private/Files/Storage/Wrapper/Encryption.php","line":147,"function":"fopen","class":"OC\\Files\\Storage\\Wrapper\\Encryption","type":"->"},{"file":"/srv/apache/arteal.net/cloud/lib/private/Files/Storage/Wrapper/Wrapper.php","line":122,"function":"file_get_contents","class":"OC\\Files\\Storage\\Wrapper\\Encryption","type":"->"},{"file":"/srv/apache/arteal.net/cloud/lib/private/Files/View.php","line":1212,"function":"file_get_contents","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->"},{"file":"/srv/apache/arteal.net/cloud/lib/private/Files/View.php","line":557,"function":"basicOperation","class":"OC\\Files\\View","type":"->"},{"file":"/srv/apache/arteal.net/cloud/lib/private/Files/Node/File.php","line":33,"function":"file_get_contents","class":"OC\\Files\\View","type":"->"},{"file":"/srv/apache/arteal.net/cloud/apps/text/lib/DAV/WorkspacePlugin.php","line":99,"function":"getContent","class":"OC\\Files\\Node\\File","type":"->"},{"file":"/srv/apache/arteal.net/cloud/3rdparty/sabre/dav/lib/DAV/PropFind.php","line":95,"function":"OCA\\Text\\DAV\\{closure}","class":"OCA\\Text\\DAV\\WorkspacePlugin","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/srv/apache/arteal.net/cloud/apps/text/lib/DAV/WorkspacePlugin.php","line":89,"function":"handle","class":"Sabre\\DAV\\PropFind","type":"->"},{"file":"/srv/apache/arteal.net/cloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"propFind","class":"OCA\\Text\\DAV\\WorkspacePlugin","type":"->"},{"file":"/srv/apache/arteal.net/cloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":1052,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/srv/apache/arteal.net/cloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":984,"function":"getPropertiesByNode","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/srv/apache/arteal.net/cloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":1664,"function":"getPropertiesIteratorForPath","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/srv/apache/arteal.net/cloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":1649,"function":"writeMultiStatus","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/srv/apache/arteal.net/cloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":346,"function":"generateMultiStatus","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/srv/apache/arteal.net/cloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpPropFind","class":"Sabre\\DAV\\CorePlugin","type":"->"},{"file":"/srv/apache/arteal.net/cloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/srv/apache/arteal.net/cloud/apps/dav/lib/Connector/Sabre/Server.php","line":49,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/srv/apache/arteal.net/cloud/apps/dav/lib/Server.php","line":397,"function":"start","class":"OCA\\DAV\\Connector\\Sabre\\Server","type":"->"},{"file":"/srv/apache/arteal.net/cloud/apps/dav/appinfo/v2/remote.php","line":21,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/srv/apache/arteal.net/cloud/remote.php","line":145,"args":["/srv/apache/arteal.net/cloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/srv/apache/arteal.net/cloud/apps/encryption/lib/Session.php","Line":69,"Hint":"Private Key missing for user: please try to log-out and log-in again","message":"Private Key missing for user: please try to log-out and log-in again","exception":{},"CustomMessage":"Private Key missing for user: please try to log-out and log-in again"}}

[gdudas]

We have the same issue:

{"reqId":"yCVW9geYCcq1RgDtNNaZ","level":3,"time":"2025-02-27T12:11:16+00:00","remoteAddr":"xxx.xxx.xxx.xxx","user":"xxxxxxxxx","app":"text","method":"PROPFIND","url":"/remote.php/dav/files/xxxxxxxxx/","message":"Private Key missing for user: please try to log-out and log-in again","userAgent":"Chrome/131.0.0.0 Safari/537.36","version":"31.0.0.18","exception":{"Exception":"OCA\\Encryption\\Exceptions\\PrivateKeyMissingException","Message":"Private Key missing for user: please try to log-out and log-in again","Code":0,"Trace":[{"file":"/var/www/html/apps/encryption/lib/KeyManager.php","line":384,"function":"getPrivateKey","class":"OCA\\Encryption\\Session","type":"->","args":[]},{"file":"/var/www/html/apps/encryption/lib/Crypto/Encryption.php","line":130,"function":"getFileKey","class":"OCA\\Encryption\\KeyManager","type":"->","args":["xxxxxxxxx","xxxxxxxxx",null,false]},{"file":"/var/www/html/lib/private/Files/Stream/Encryption.php","line":228,"function":"begin","class":"OCA\\Encryption\\Crypto\\Encryption","type":"->","args":["xxxxxxxxx","xxxxxxxxx","r",{"oc_encryption_module":"OC_DEFAULT_MODULE","cipher":"AES-256-CTR","signed":"true"},{"users":{"0":"xxxxxxxxx","2":"xxxxxxxxx","3":"xxxxxxxxx"},"public":true}]},{"function":"stream_open","class":"OC\\Files\\Stream\\Encryption","type":"->","args":["ocencryption://","r",0,null]},{"file":"/var/www/html/lib/private/Files/Stream/Encryption.php","line":156,"function":"fopen","args":["ocencryption://","r",false,null]},{"file":"/var/www/html/lib/private/Files/Stream/Encryption.php","line":131,"function":"wrapSource","class":"OC\\Files\\Stream\\Encryption","type":"::","args":[null,null,"ocencryption","OC\\Files\\Stream\\Encryption","r"]},{"file":"/var/www/html/lib/private/Files/Storage/Wrapper/Encryption.php","line":351,"function":"wrap","class":"OC\\Files\\Stream\\Encryption","type":"::","args":[null,"xxxxxxxxx","xxxxxxxxx",{"oc_encryption_module":"OC_DEFAULT_MODULE","cipher":"AES-256-CTR","signed":"true"},"xxxxxxxxx",{"__class__":"OCA\\Encryption\\Crypto\\Encryption"},{"__class__":"OC\\Files\\Storage\\Wrapper\\Quota","cache":null,"scanner":null,"watcher":null,"propagator":null,"updater":null},{"__class__":"OC\\Files\\Storage\\Wrapper\\Encryption","cache":null,"scanner":null,"watcher":null,"propagator":null,"updater":null},{"__class__":"OC\\Encryption\\Util"},{"__class__":"OC\\Encryption\\File"},"r",8292,1,8192,true]},{"file":"/var/www/html/lib/private/Files/Storage/Wrapper/Encryption.php","line":147,"function":"fopen","class":"OC\\Files\\Storage\\Wrapper\\Encryption","type":"->","args":["files/Team Radio/Readme.md","r"]},{"file":"/var/www/html/lib/private/Files/Storage/Wrapper/Wrapper.php","line":122,"function":"file_get_contents","class":"OC\\Files\\Storage\\Wrapper\\Encryption","type":"->","args":["files/Team Radio/Readme.md"]},{"file":"/var/www/html/apps/files_accesscontrol/lib/StorageWrapper.php","line":153,"function":"file_get_contents","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->","args":["files/Team Radio/Readme.md"]},{"file":"/var/www/html/lib/private/Files/Storage/Wrapper/Wrapper.php","line":122,"function":"file_get_contents","class":"OCA\\FilesAccessControl\\StorageWrapper","type":"->","args":["files/Team Radio/Readme.md"]},{"file":"/var/www/html/lib/private/Files/Storage/Wrapper/Jail.php","line":135,"function":"file_get_contents","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->","args":["files/Team Radio/Readme.md"]},{"file":"/var/www/html/apps/files_sharing/lib/SharedStorage.php","line":537,"function":"file_get_contents","class":"OC\\Files\\Storage\\Wrapper\\Jail","type":"->","args":["Readme.md"]},{"file":"/var/www/html/lib/private/Files/Storage/Wrapper/Wrapper.php","line":122,"function":"file_get_contents","class":"OCA\\Files_Sharing\\SharedStorage","type":"->","args":["Readme.md"]},{"file":"/var/www/html/lib/private/Files/Storage/Wrapper/Wrapper.php","line":122,"function":"file_get_contents","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->","args":["Readme.md"]},{"file":"/var/www/html/apps/files_accesscontrol/lib/StorageWrapper.php","line":153,"function":"file_get_contents","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->","args":["Readme.md"]},{"file":"/var/www/html/lib/private/Files/View.php","line":1212,"function":"file_get_contents","class":"OCA\\FilesAccessControl\\StorageWrapper","type":"->","args":["Readme.md"]},{"file":"/var/www/html/lib/private/Files/View.php","line":557,"function":"basicOperation","class":"OC\\Files\\View","type":"->","args":["file_get_contents","xxxxxxxxx",["read"]]},{"file":"/var/www/html/lib/private/Files/Node/File.php","line":33,"function":"file_get_contents","class":"OC\\Files\\View","type":"->","args":["xxxxxxxxx"]},{"file":"/var/www/html/apps/text/lib/DAV/WorkspacePlugin.php","line":99,"function":"getContent","class":"OC\\Files\\Node\\File","type":"->","args":[]},{"file":"/var/www/html/3rdparty/sabre/dav/lib/DAV/PropFind.php","line":95,"function":"OCA\\Text\\DAV\\{closure}","class":"OCA\\Text\\DAV\\WorkspacePlugin","type":"->","args":["*** sensitive parameters replaced ***"]},{"file":"/var/www/html/apps/text/lib/DAV/WorkspacePlugin.php","line":89,"function":"handle","class":"Sabre\\DAV\\PropFind","type":"->","args":["{http://nextcloud.org/ns}rich-workspace",{"__class__":"Closure"}]},{"file":"/var/www/html/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"propFind","class":"OCA\\Text\\DAV\\WorkspacePlugin","type":"->","args":[{"__class__":"Sabre\\DAV\\PropFind"},{"__class__":"OC\\Files\\Node\\Folder"}]},{"file":"/var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php","line":1052,"function":"emit","class":"Sabre\\DAV\\Server","type":"->","args":["propFind",[{"__class__":"Sabre\\DAV\\PropFind"},{"__class__":"OCA\\DAV\\Connector\\Sabre\\Directory"}]]},{"file":"/var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php","line":984,"function":"getPropertiesByNode","class":"Sabre\\DAV\\Server","type":"->","args":[{"__class__":"Sabre\\DAV\\PropFind"},{"__class__":"OCA\\DAV\\Connector\\Sabre\\Directory"}]},{"file":"/var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php","line":1664,"function":"getPropertiesIteratorForPath","class":"Sabre\\DAV\\Server","type":"->","args":["xxxxxxxxx",["{DAV:}getcontentlength","{DAV:}getcontenttype","{DAV:}getetag","{DAV:}getlastmodified","{DAV:}creationdate","And 27 more entries, set log level to debug to see all entries"],1]},{"file":"/var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php","line":1649,"function":"writeMultiStatus","class":"Sabre\\DAV\\Server","type":"->","args":[{"__class__":"Sabre\\Xml\\Writer","elementMap":[],"contextUri":"/remote.php/dav/","namespaceMap":{"DAV:":"d","http://sabredav.org/ns":"s","http://owncloud.org/ns":"oc","http://nextcloud.org/ns":"nc"},"classMap":[]},{"__class__":"Generator"},false]},{"file":"/var/www/html/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":346,"function":"generateMultiStatus","class":"Sabre\\DAV\\Server","type":"->","args":[{"__class__":"Generator"},false]},{"file":"/var/www/html/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpPropFind","class":"Sabre\\DAV\\CorePlugin","type":"->","args":[{"__class__":"Sabre\\HTTP\\Request"},{"__class__":"Sabre\\HTTP\\Response"}]},{"file":"/var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->","args":["method:PROPFIND",[{"__class__":"Sabre\\HTTP\\Request"},{"__class__":"Sabre\\HTTP\\Response"}]]},{"file":"/var/www/html/apps/dav/lib/Connector/Sabre/Server.php","line":49,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->","args":[{"__class__":"Sabre\\HTTP\\Request"},{"__class__":"Sabre\\HTTP\\Response"}]},{"file":"/var/www/html/apps/dav/lib/Server.php","line":397,"function":"start","class":"OCA\\DAV\\Connector\\Sabre\\Server","type":"->","args":[]},{"file":"/var/www/html/apps/dav/appinfo/v2/remote.php","line":21,"function":"exec","class":"OCA\\DAV\\Server","type":"->","args":[]},{"file":"/var/www/html/remote.php","line":145,"args":["/var/www/html/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/var/www/html/apps/encryption/lib/Session.php","Line":69,"Hint":"Private Key missing for user: please try to log-out and log-in again","message":"Private Key missing for user: please try to log-out and log-in again","exception":{},"CustomMessage":"Private Key missing for user: please try to log-out and log-in again"}}

[maxmeyer]

I've the same issue, running the nextcloud community image with podman.

[dataflake]

Same issue after manual upgrade from 30.0.6. Please help.

P.S.: The key files themselves are all there and their location/contents/file permissions have not changed during the migration.

[xbloq]

same issue with update to 31 form 30.0.6

{"reqId":"Z8IqNjM5m3VLM5AUKbTzyAAAARU","level":3,"time":"2025-02-28T22:27:19+01:00","remoteAddr":"10.8.0.3","user":"admin4","app":"webdav","method":"GET","url":"/nextcloud/remote.php/dav/files/admin4/note_led.pdf","message":"Encryption not ready: Private Key missing for user: please try to log-out and log-in again","userAgent":"Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/133.0.0.0 Safari/537.36","version":"31.0.0.18","exception":{"Exception":"Sabre\\DAV\\Exception\\ServiceUnavailable","Message":"Encryption not ready: Private Key missing for user: please try to log-out and log-in again","Code":0,"Trace":[{"file":"/usr/share/nextcloud/apps/dav/lib/Connector/Sabre/File.php","line":465,"function":"convertToSabreException","class":"OCA\\DAV\\Connector\\Sabre\\File","type":"->"},{"file":"/usr/share/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":85,"function":"get","class":"OCA\\DAV\\Connector\\Sabre\\File","type":"->"},{"file":"/usr/share/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpGet","class":"Sabre\\DAV\\CorePlugin","type":"->"},{"file":"/usr/share/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/usr/share/nextcloud/apps/dav/lib/Connector/Sabre/Server.php","line":49,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/usr/share/nextcloud/apps/dav/lib/Server.php","line":397,"function":"start","class":"OCA\\DAV\\Connector\\Sabre\\Server","type":"->"},{"file":"/usr/share/nextcloud/apps/dav/appinfo/v2/remote.php","line":21,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/usr/share/nextcloud/remote.php","line":145,"args":["/usr/share/nextcloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/usr/share/nextcloud/apps/dav/lib/Connector/Sabre/File.php","Line":594,"Previous":{"Exception":"OCA\\Encryption\\Exceptions\\PrivateKeyMissingException","Message":"Private Key missing for user: please try to log-out and log-in again","Code":0,"Trace":[{"file":"/usr/share/nextcloud/apps/encryption/lib/KeyManager.php","line":384,"function":"getPrivateKey","class":"OCA\\Encryption\\Session","type":"->"},{"file":"/usr/share/nextcloud/apps/encryption/lib/Crypto/Encryption.php","line":130,"function":"getFileKey","class":"OCA\\Encryption\\KeyManager","type":"->"},{"file":"/usr/share/nextcloud/lib/private/Files/Stream/Encryption.php","line":228,"function":"begin","class":"OCA\\Encryption\\Crypto\\Encryption","type":"->"},{"function":"stream_open","class":"OC\\Files\\Stream\\Encryption","type":"->"},{"file":"/usr/share/nextcloud/lib/private/Files/Stream/Encryption.php","line":156,"function":"fopen"},{"file":"/usr/share/nextcloud/lib/private/Files/Stream/Encryption.php","line":131,"function":"wrapSource","class":"OC\\Files\\Stream\\Encryption","type":"::"},{"file":"/usr/share/nextcloud/lib/private/Files/Storage/Wrapper/Encryption.php","line":351,"function":"wrap","class":"OC\\Files\\Stream\\Encryption","type":"::"},{"file":"/usr/share/nextcloud/lib/private/Files/Storage/Wrapper/Wrapper.php","line":142,"function":"fopen","class":"OC\\Files\\Storage\\Wrapper\\Encryption","type":"->"},{"file":"/usr/share/nextcloud/apps/files_sharing/lib/SharedStorage.php","line":340,"function":"fopen","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->"},{"file":"/usr/share/nextcloud/lib/private/Files/Storage/Wrapper/Wrapper.php","line":142,"function":"fopen","class":"OCA\\Files_Sharing\\SharedStorage","type":"->"},{"file":"/usr/share/nextcloud/lib/private/Files/View.php","line":1210,"function":"fopen","class":"OC\\Files\\Storage\\Wrapper\\Wrapper","type":"->"},{"file":"/usr/share/nextcloud/lib/private/Files/View.php","line":1038,"function":"basicOperation","class":"OC\\Files\\View","type":"->"},{"file":"/usr/share/nextcloud/apps/dav/lib/Connector/Sabre/File.php","line":463,"function":"fopen","class":"OC\\Files\\View","type":"->"},{"file":"/usr/share/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":85,"function":"get","class":"OCA\\DAV\\Connector\\Sabre\\File","type":"->"},{"file":"/usr/share/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpGet","class":"Sabre\\DAV\\CorePlugin","type":"->"},{"file":"/usr/share/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/usr/share/nextcloud/apps/dav/lib/Connector/Sabre/Server.php","line":49,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/usr/share/nextcloud/apps/dav/lib/Server.php","line":397,"function":"start","class":"OCA\\DAV\\Connector\\Sabre\\Server","type":"->"},{"file":"/usr/share/nextcloud/apps/dav/appinfo/v2/remote.php","line":21,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/usr/share/nextcloud/remote.php","line":145,"args":["/usr/share/nextcloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/usr/share/nextcloud/apps/encryption/lib/Session.php","Line":69,"Hint":"Private Key missing for user: please try to log-out and log-in again"},"message":"Encryption not ready: Private Key missing for user: please try to log-out and log-in again","exception":{},"CustomMessage":"Encryption not ready: Private Key missing for user: please try to log-out and log-in again"}}

[tomashejatko]

Hello, I don't want to be disrespectful, but, are you aware that Nextcloud instance is completely unusable? I have option to rollback and I will do it, because there is no answer for 3 days, but somebody should not have this option and they have big problems now

[dataflake]

I have option to rollback and I will do it, because there is no answer for 3 days, but somebody should not have this option and they have big problems now

How do you roll back an upgrade? I know from testing that simply overwriting the packaged files with old old version will simply cause an error message that downgrades are not supported.

[tomashejatko]

I have option to rollback and I will do it, because there is no answer for 3 days, but somebody should not have this option and they have big problems now

How do you roll back an upgrade? I know from testing that simply overwriting the packaged files with old old version will simply cause an error message that downgrades are not supported.

I do daily incremental backups with rdiff-backup and full SQL export of database

[eckonator]

I had to decrypt all files via ./occ encryption:decrypt-all and then deactivated the encryption plugin. I'm not happy with that, but at least everything is working again and I can avoid the downgrade. I hope there will be a fix for the problem soon.